Terms of Service - eCloud.lk

Last Updated: February 4, 2026

This Terms of Service Agreement (“Agreement”) is a legally binding contract between eCloud.lk (hereinafter referred to as “the Company,” “we,” “us,” or “our”) and the Customer (hereinafter referred to as “you” or “your”) who registers for, uses, or accesses our services. By using eCloud.lk services, you agree to be bound by the terms and conditions set forth herein.

1. Service Provision & Account Eligibility

1.1. Eligibility: By registering, you warrant that you are at least 18 years of age and reside in Sri Lanka or represent a legally registered entity. 1.2. Account Information: You must provide accurate, current, and complete information during registration. Providing false information (including fake names or contact details) may result in immediate termination without refund. 1.3. Service Commencement: The “Service Commencement Date” begins when eCloud.lk sends the account activation email.

2. Global Partnerships & Infrastructure

2.1. Third-Party Providers: eCloud.lk acts as an authorized partner/aggregator for global leaders including AWS, Microsoft, and Google. While we manage the billing and local support, you agree to also abide by the Acceptable Use Policies (AUP) of these respective upstream providers where applicable. 2.2. Licensing: All software licenses provided (e.g., cPanel, Microsoft 365, Windows Server) are genuine and authorized. Any attempt to bypass licensing or use “nulled” software on our infrastructure is a material breach.

3. Billing, Payments & LKR Advantage

3.1. Fixed LKR Billing: All services are billed in Sri Lankan Rupees (LKR). eCloud.lk guarantees that the price at the time of purchase will remain fixed for the duration of your billing cycle, shielding you from USD exchange rate fluctuations. 3.2. Payment Terms: Invoices are payable in advance. Failure to settle invoices by the due date will result in:

Suspension: After 3 days of non-payment.
Termination & Data Purge: After 7 days of non-payment. 3.3. No Overcharge Policy: eCloud.lk provides “Capped Pricing.” We do not apply hidden overage charges. If you reach your resource limits, your service may be throttled or suspended until an upgrade is purchased.

4. Refund Policy

4.1. Shared Hosting: A 15-day money-back guarantee applies to new shared hosting accounts only. 4.2. VPS & Dedicated Servers: Due to the resource-intensive nature of these services, no refunds are provided for VPS, GPU Servers, or Dedicated Servers once provisioned. 4.3. Exclusions: Domain registrations, SSL certificates, and software licenses are non-refundable as they are paid to third-party registries.

5. Acceptable Use Policy (AUP)

You agree not to use eCloud.lk services for:

Spamming: Zero tolerance for Unsolicited Commercial Email (UCE).
Illegal Content: Hosting child pornography, copyrighted material without permission, or content inciting violence/hate speech (as per Sri Lankan Law).
Resource Abuse: Excessive CPU usage (over 80% for more than 60 seconds on shared platforms) that impacts other users.
Security Threats: Attempting to bypass server security, DDoS attacks, or port scanning.

6. Data Backups & Liability

6.1. Customer Responsibility: While eCloud.lk may perform routine disaster recovery backups, you are solely responsible for maintaining your own offsite backups of your data. 6.2. Disclaimer of Warranty: Services are provided on an “as-is” and “as-available” basis. We do not warrant that the service will be uninterrupted or error-free. 6.3. Limitation of Liability: In no event shall eCloud.lk’s total liability exceed the amount paid by the Customer for the service during the one (1) month prior to the claim.

7. Support & Communication

7.1. Technical Support: eCloud.lk provides technical support to Customers on a 24/7/365 basis through its ticketing system, accessible via email and the eCloud.lk console. 7.2. Support Scope: Cloud servers include hardware and network support only by default. Additional server administration or software-level support requires the purchase of a managed support option. 7.3. Third-Party Support Limitation: eCloud.lk does not provide technical support to the Customer’s clients, end users, or other third parties. 7.4. Response Time: eCloud.lk aims to provide an initial response to support requests within six (6) hours. 7.5. Professional Conduct: We maintain a zero-tolerance policy for abuse toward our staff. Any vulgar, threatening, abusive, or rude communication may result in immediate account suspension or termination.

8. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

9. Amendments

eCloud.lk reserves the right to modify these terms at any time. Continued use of the service after such changes constitutes your acceptance of the new terms.